FAQs
1. How to book our services?
After you send us a request form you fill up on the site you will receive an email from us within 24 hours time. More likely it will be a confirmation email with your itinerary and a separate email with the payment link. In case your request is taking longer to fulfill we will correspond with you further personally discussing the options.
2. What is the Co mpany's statement on privacy?
Privacy policy
The following is our compliant privacy statement:
This is the web site of Horizont LLC.
Our postal address is
2nd Krasnoselsky Lane, 2, suite 304
Moscow, 107140
Russia
We can be reached via e-mail at info@meetmycountry.ru or you can reach us by telephone at +74956408860
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.
We collect aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, and opt-in newsletter.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, customize Web page content based on visitors' browser type or other information that the visitor sends.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address or unsubscribing from newsletter in preferences.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number.
Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them.
Consumers can access this information by e-mail us at the above address, write to us at the above address or logging into their account.
Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers.
Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number. With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number or Rospotrebnadzor (Management of Federal service on supervision in sphere of protection of consumer rights in Russia) uprav@77.rospotrebnadzor.ru; http://77.rospotrebnadzor.ru, tel +74957853741, +74956928819.
3. How to cancel a tour ?
Cancellation Policy
The tour can be canceled via email or phone call to our office. The tour is considered canceled only after confirmation on cancellation is sent by our office.
|
Cancellation time |
Refund |
|
15 days prior to the date of the tour |
100% refund |
|
Less then 15 days prior to the date of the tour and more then 24 hours prior to the local time of the start of the tour |
100% refund with deduction of actual costs of tickets and other services already acquired |
|
Less then 24 hours prior to the local time of the start of the tour |
100% refund with deduction of actual costs of tickets and other services already acquired and 2 hours payment for the guide services |
4. What is the Company's security policy?
Security Policy and Online payment information
We understand that the safety of your personal information is extremely important to you. We put all our efforts to protect your personal data and card information from unauthorized access.
All card payments (including the transmission of your card number) are processed using the e-payment gateway, which has completed international certification.
This means that your confidential information (card details, registration data, etc.) are not seen by the online store, their processing is completely protected and no one, including our Online Store, may gain access to the client's personal or banking details.
The security of processing online payments is guaranteed by full observance of the Payment Card Industry Data Security Standard (PCI DSS) designed and implemented by VISA and MasterCard payment associations to ensure the safeguarding of the cardholder's personal details. The card data transmission technology used guarantees the security of online payments by the use of TLS (Transport Layer Security) protocol, Verified by Visa, MasterCard Secure Code and closed bank networks that have the highest level of protection.
Refunds are made to the same card account from which the payment was made.
5. What is RUB rate of exchange?
Currency ROE
As our company is registered in Russia we can only operate with local currency (RUB). Once you are paying online for our services the bank which emitted your card will convert the currency of your card into RUB by the bank's internal rate of exchange. Please, contact your bank to check the current rate of exchange.
By signing up, I agree to the Company’s Privacy Policy.
